Return and refunds policy

This website is owned and operated by PupGroup Pty Ltd ABN 36 138 798 384.

Use of this website signifies agree to these Terms and Conditions of Use (‘Terms’). Reference to ‘us’ means Prehoda Gear as a brand name and wholly owned subsidiary of Pup Group Pty Ltd and it includes its related bodies corporate and associates as those terms are defined in the Corporations Act 2001 and references to ‘you’ mean you, the user of the website. By using the website, you are deemed to have accepted the Terms. The Terms constitute the entire agreement between us and you.


Prehoda Gear Returns Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you have purchased an item from Prehoda Gear and it is not of acceptable quality or does not match the description, you can return it to us. After review, we may offer a full refund, repair or replacement.  We will require your receipt, online Tax Invoice or proof of purchase via credit card or bank statements.  Please note that refunds will not include postage fees. Any refund will be provided via the same method of payment as the original purchase.

Please contact us at or complete the required fields on the Contact Us page if you have any questions or need to arrange the return of a product.

Intellectual Property
Prehoda Gear is the owner all intellectual property in and associated with the website. Prehoda Gear is also the owner or authorised user of the trademarks, logos, names and designs, whether registered or unregistered, in and associated with the website.
You have no rights in or license to any of the intellectual property, trademarks, logos, content, names or designs, whether registered or unregistered, in and associated with the website.
LumaRope is a patented product and design and can not be duplicated, replicated or copied in any way. Legal action will be taken against any actions infringing this and infringements will be prosecuted to the full extent of the law.

All payments are facilitated via PayPal. If you do not have a PayPal account you can use a credit/debit card during checkout.

Delivery charges are payable in addition to the displayed product prices, these are calculated depending on your location and the size and weight of products ordered. Delivery cost is calculated as part of the shopping process and can be viewed there. All deliveries will be completed by Australia Post. If a mobile number is provided with your purchase you should receive delivery updates from Australia Post. If no one is home or available to receive the delivery, best efforts will be made by Australia Post to leave the delivery in a safe position. If it is deemed by Australia Post that there is nowhere safe to leave the delivery, a card will be left and the delivery can be picked up from the specified Australia Post outlet. Deliveries within Australia and New Zealand should be received within 4-8 business days. Shipping costs include packaging.

All Prehoda Gear products come with a 12 month warranty.

Any personally identifiable information that you submit through or in relation to the website is collected and used by Prehoda Gear in accordance with its Privacy Policy. 

Privacy Policy: Your privacy is important to us. All information collected is essential for the purpose of processing your order. You may be notified by our delivery service once they receive your parcel with your tracking number for you to keep track of your parcel. This is the only third party who will receive these details and it is vital they do to get your delivery to you. All information given by you is confidential and will not be furthered on to any other parties. You are always welcome to opt out at any time by replying to these notices or emailing us directly via our contact us form.

Changes to Legal Stuff
Prehoda Gear reserves the right to amend these Terms from time to time. Amended Terms come into effect from the time they are posted on the website but will not apply retrospectively or to any of your then current orders. You should review this page regularly to ensure that you are aware of any changes to the Terms.